Our insurance battle appears to be over! For those who haven’t been following on Facebook, I started a huge stink on Twitter on the 28 using my primary Twitter account, which has over 1600 very connected followers who have even more of a reach than I do. Several of my followers have over 100K followers, so I knew this could go viral with the right tweets.
It’s sort of funny that it was just Sunday’s newspaper in Tampa that had a story about company-run social media departments and how effective (almost too effective) social media is. Below is how things went down. ^JP denotes my tweets while ^CR denotes Aetna’s tweets. Read and learn.
^JP – @AetnaGlobal Your “customer service” staff are among the lowest form of life. If you’re interested in providing support, touch base w/ me.
^JP – @AetnaGlobal Your “customer service” people have done nothing but block my access to my meds in 2012 – I will wear you down. Calling again!
^JP – @AetnaGlobal Hi, it’s me again. Ready to practice “reform” or are you too busy killing people w/ cystic fibrosis? #cysticfibrosis
^JP – @AetnaGlobal Contact me before I contact them. Our appeal process is almost exhausted. You can stop this nonsense.yfrog.com/h0xhlvp (That’s a link to our local news investigative team who really gets results in the area.)
19 minutes later…
^CR – Hi, I’m Chris w/Aetna. Can I help you with any specific questions you may have? ^CR
